Data deletion

Prizma processes comments and messages from Facebook and Instagram on behalf of the businesses that use it. Details are in section 9 of our Privacy Policy.

If you commented on or wrote to a business that uses Prizma

Email contact@digitalkin.co with the subject "Data deletion". Include your Facebook name or Instagram username and, if you know it, the name of the business.

Within 30 days we delete your comments, your messages and the contact details taken from them, and confirm this by email. If the business has already received your enquiry in its own CRM, deleting it there is up to the business. We forward your request to it.

If you connected your business account to Prizma

To disconnect Facebook or Instagram, write to contact@digitalkin.co and we will do it the same working day. You can also remove our app yourself in your Facebook or Instagram settings under "Apps and websites". In both cases the comments, messages and access tokens of your account are deleted automatically within 30 days.

When you remove the app in Facebook, Facebook sends us a deletion request and shows you a confirmation code. If you have questions about your request, write to contact@digitalkin.co and include the code. To have the data deleted sooner than 30 days, write to the same address.

If you connected LinkedIn to Prizma

Disconnect LinkedIn in Prizma, or remove Prizma in LinkedIn under Settings, Data privacy, Permitted services. We delete the tokens immediately after a disconnect in Prizma and the other LinkedIn data within 7 days, or within 30 days after removal in LinkedIn. Details are in section 11 of our Privacy Policy.

Contact

Igor Zelikovsky, Digitalkin AI
Bleicherfeldstraße 31, 33689 Bielefeld, Germany
contact@digitalkin.co